![]() ![]() ⦁ If the brand is unable to provide an immediate response, the new auto-reply option works on the “I’m not currently in the office” principle. ⦁ Replying to specific messages within Viber’s business messages, allowing users to easily cover a variety of topics in a clear way. ⦁ Ability for Viber users to pin important Business messages to the top of the chat (to “pin” them), but also to hang the entire conversation with the brand at the top of the screen with all the chats – for example, confirmation of reservations or PCR test results from the laboratory, so they can be quickly found and shown on the go. For example, a person buys a new table in a store, but has a problem assembling it – he can always ask for help directly via Viber by sending a video chat with the brand. ⦁ Easily send photos and videos by users according to brands. ⦁ Ability ⦁ two-way file sharing, which allows brands to send important information and different types of files such as guarantees, invoices, catalogs, reservations, receipts… Users with the brand can share files such as ID card copies, various documents, etc. In this regard, we present a number of key features from 2021, created to improve communication between brands and customers in various ways – better customer support, supporting after-sales services and convenient management of important information. ![]() What is the driving force behind the constant development of Viber’s range of options is the desire to make communication between brands and users as appropriate as possible and to create conditions similar to those in communication with friends and loved ones. This is especially useful before the holiday season when sales are higher than ever and where workload and demand are at their peak. The mentioned functions will enrich the already wide range of options in Viber’s business messages and will improve the communication of brands with customers. This option is already available on Android, Desktop and iOS devices. This is especially suitable for one-time codes, promo codes, delivery codes, etc.Ī short press to a link, email or long number that can be called or sent a message (usually more than seven digits), users will open a menu with different options – call, send a message, add to phonebook, etc., or will be redirected to the site or send an email from your address. Long press to the number, it will be copied and the message “number copied” will appear on the screen. This option will be possible for numbers with four digits and more. To further simplify users’ communication with brands, Viber will also allow them to copy codes, phone numbers, emails and links within Business Messages. The mentioned option will be phased out in the second half of December. For example, a cosmetics brand can share a video detailing a new product a customer has recently purchased, and explain how it combines with previously purchased items. Videos most effectively present new products, explain product characteristics, give instructions and the like. These features will allow brands to send even more compelling, creative and useful content. ![]() Brand messages to customers can be of different types: ⦁ video only For their part, users will be able to reply to such messages – as they usually do in Viber’s business messages – and they will also be able to attach the mentioned video message to the top of the chat, ie. Videos can be sent to 3gp, m4v, mov i mp4 formats, and the maximum image size is 200 megabytes. From now on, brands will be able to send videos to users, while users will be able to copy codes, links and their contact information in Business Messages in just one stroke.Īs part of this updated version, brands will be able to send videos to customers from their own Viber’s business profiles. Rakuten Viber, the global leader in messaging applications, continues to create new opportunities to improve the quality of communication between brands and users. Viber continues to improve Business Messaging brands can now send videos to customers, while customers can easily copy codes, emails and links within Viber’s business messages ![]()
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